We're committed to providing the best experience. Help us improve by reporting any issues you encounter.
I'm trying to watch the property video tour but it's not playing. I've tried refreshing the page.
The booking calendar isn't working when I try to schedule a visit to the property.
I was charged twice for my premium subscription payment on May 15th.
Property not as shown in video, Incorrect property details and more...
Video not loading, Poor video quality and more...
Website not working, App crashing and more...
Billing discrepancy, Subscription issues and more...
Suspicious activity, Privacy concerns and more...
General feedback, Suggestions and more...
If you need immediate assistance or have questions about your report, we're here to help.
Send us an email and we will get back to you within 24 hours.
support@reeltor.comResponse within 24 hours
Find quick answers to common questions about reporting problems
Resolution time depends on the priority and complexity of your issue. High priority issues are typically addressed within 4 hours, medium priority within 24 hours, and low priority within 48 hours. You'll receive regular updates on your ticket status.
Yes, you can track the status of your reported problem using the ticket number provided after submission. Simply visit the 'Track Ticket' page on our website or app and enter your ticket number.
For the fastest resolution, please include: detailed description of the issue, steps to reproduce the problem, any error messages you received, device and browser information, screenshots or videos if applicable, and your property ID if the issue is related to a specific property.
For urgent issues requiring immediate attention, please use the 'High Priority' option when submitting your report. Our 24/7 emergency support team monitors these tickets. You can also call our emergency support line at +91 98765 43210.
