REPORT A PROBLEM
We're committed to providing the best experience. Help us improve by reporting any issues you encounter.
Select Issue Category
Common Issues
Video not playing on property page
I'm trying to watch the property video tour but it's not playing. I've tried refreshing the page.
Unable to schedule property visit
The booking calendar isn't working when I try to schedule a visit to the property.
Payment was charged twice
I was charged twice for my premium subscription payment on May 15th.
All Categories
Property Issues
Property not as shown in video, Incorrect property details and more...
Video Problems
Video not loading, Poor video quality and more...
Technical Issues
Website not working, App crashing and more...
Account & Billing
Billing discrepancy, Subscription issues and more...
Security Concerns
Suspicious activity, Privacy concerns and more...
Other Issues
General feedback, Suggestions and more...
Additional Support Options
If you need immediate assistance or have questions about your report, we're here to help.
Email Support
Send us an email and we will get back to you within 24 hours.
support@reeltor.comResponse within 24 hours
Frequently Asked Questions
Find quick answers to common questions about reporting problems
How quickly will my problem be resolved?
Resolution time depends on the priority and complexity of your issue. High priority issues are typically addressed within 4 hours, medium priority within 24 hours, and low priority within 48 hours. You'll receive regular updates on your ticket status.
Can I check the status of my reported problem?
Yes, you can track the status of your reported problem using the ticket number provided after submission. Simply visit the 'Track Ticket' page on our website or app and enter your ticket number.
What information should I include in my problem report?
For the fastest resolution, please include: detailed description of the issue, steps to reproduce the problem, any error messages you received, device and browser information, screenshots or videos if applicable, and your property ID if the issue is related to a specific property.
How do I report an urgent issue outside business hours?
For urgent issues requiring immediate attention, please use the 'High Priority' option when submitting your report. Our 24/7 emergency support team monitors these tickets. You can also call our emergency support line at +91 98765 43210.